Shipping policy

Shipping Policy

Coralyn 37 Glenlyon Road, Brunswick, VIC 3056, Australia Customer Service: contact@coralyn.shop

Last updated: [Insert Date]

At Coralyn, we want your shopping experience to be smooth and transparent from the moment you place your order to the moment it arrives at your door. This Shipping Policy explains how we process, fulfil, and deliver orders placed through coralyn.shop.

1. Order Processing

1.1 Order Cut-Off Time

Orders placed before 5:00 PM (Sydney Time / AEST-AEDT) on a business day will begin processing that same day. Orders placed after 5:00 PM, or on a weekend or public holiday, will be processed on the next business day.

1.2 Handling Time

Once an order is received, our team requires 1–2 business days (Monday–Friday) to prepare, pack, and hand your order to our shipping carrier. Handling time does not include weekends or public holidays and is separate from transit time.

1.3 Order Confirmation

As soon as your order is placed, you will receive an email confirming your order details. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

2. Delivery

2.1 Transit Time

After your order leaves our warehouse, standard transit time is 5–7 business days (Monday–Friday), depending on your delivery location within Australia. Please note that transit time is provided by our third-party couriers and is an estimate, not a guarantee.

2.2 Estimated Total Delivery Time

Combining handling and transit time, most orders arrive within 6–9 business days from the date the order is placed, excluding weekends and public holidays.

2.3 Shipping Destinations

We currently ship to addresses within Australia only.

2.4 Shipping Costs

Coralyn is pleased to offer free delivery on all orders shipped within Australia. No minimum spend is required.

2.5 Order Tracking

A tracking number will be provided by email once your order has been dispatched. Please allow up to 24 hours for tracking information to update after dispatch.

2.6 Delays

While we make every effort to ensure timely delivery, factors outside our control — including courier delays, extreme weather, public holidays, or high-demand periods (e.g. sales events) — may occasionally affect delivery times. We appreciate your patience in these circumstances and will assist with any delivery concerns raised to our customer service team.

3. Order Issues

3.1 Incorrect Address

Please ensure your shipping address is correct at checkout. Coralyn is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error, please contact us immediately at contact@coralyn.shop so we can attempt to correct it before dispatch.

3.2 Lost or Missing Parcels

If your order has not arrived within the estimated delivery window, please contact our customer service team at contact@coralyn.shop with your order number, and we will investigate with our shipping carrier on your behalf.

3.3 Damaged Items

If your order arrives damaged, please contact us within a reasonable time of receiving your parcel, along with photos of the damaged item and packaging, so we can arrange a resolution.