Refund policy

Refund & Returns Policy

Coralyn 37 Glenlyon Road, Brunswick, VIC 3056, Australia Customer Service: contact@coralyn.shop Policy URL: https://coralyn.shop/policies/refund-policy

Last updated: [Insert Date]

At Coralyn, your satisfaction matters to us. We want you to feel confident shopping with us, which is why we offer a straightforward and fair returns and refund process. This policy applies to all orders placed through coralyn.shop and is written to comply with the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes any statutory rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your statutory rights, Coralyn offers the voluntary returns policy described below.

2. Change-of-Mind Returns

We accept returns for both defective and non-defective products, including change-of-mind returns.

2.1 Return Window

You have 30 days from the date of delivery to request a return.

2.2 Eligibility & Product Condition

To be eligible for a return, items must be:

New and unused, in the same condition you received them
Unworn, unwashed, and unaltered
In their original packaging, with all tags attached

Items that do not meet these conditions may not be eligible for a refund or exchange at Coralyn's discretion.

2.3 Countries Eligible for Returns

This return policy applies to orders shipped within Australia.

3. Exchanges

We are happy to offer exchanges (for example, a different size or colour) within the same 30-day return window, subject to stock availability. To request an exchange, please contact our customer service team at contact@coralyn.shop with your order number and the item you'd like to exchange for.

4. How to Return an Item

Contact us at contact@coralyn.shop within 30 days of delivery, including your order number and reason for return.
Once your return is approved, we will provide you with return instructions and the return address.
Ship the item back to us by mail. Return shipping is the customer's responsibility, except where the item is faulty, damaged, or not as described, or where required under the Australian Consumer Law.
We recommend using a trackable shipping method, as Coralyn is not responsible for items lost in transit back to us.

5. Refunds

5.1 Restocking Fees

There are no restocking fees for eligible returns.

5.2 Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval status of your refund. Approved refunds are processed within 5 business days and issued to your original payment method. Please note that it may take additional time for your bank or card provider to reflect the refund in your account.

5.3 Faulty or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us at contact@coralyn.shop as soon as possible. In these cases, we will cover the cost of return shipping and offer a full refund, replacement, or exchange in accordance with your rights under the Australian Consumer Law.