Privacy policy

Privacy Policy

Coralyn 37 Glenlyon Road, Brunswick, VIC 3056, Australia Customer Service: contact@coralyn.shop

Last updated: [Insert Date]

Coralyn ("we", "us", "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or shop at coralyn.shop, and outlines your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in order to operate our store and provide you with our products and services. This may include:

1.1 Information You Provide to Us

Name, email address, phone number
Billing and shipping address
Payment information (processed securely by our third-party payment providers; we do not store full card details)
Order history and preferences
Correspondence with our customer service team

1.2 Information Collected Automatically

IP address, browser type, and device information
Pages visited, time spent on our site, and referring URLs
Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third parties such as payment processors, shipping carriers, marketing platforms, and analytics providers.

2. How We Use Your Information

We use the personal information we collect to:

Process and fulfil your orders, including payment, shipping, and customer support
Communicate with you about your orders, account, or enquiries
Send you marketing communications, where you have opted in (you may unsubscribe at any time)
Improve our website, products, and customer experience
Detect and prevent fraud, unauthorised transactions, and other unlawful activity
Comply with our legal and regulatory obligations

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business, such as our e-commerce platform (Shopify), payment gateways, shipping and logistics providers, email marketing platforms, and IT service providers
Professional advisers such as our accountants, auditors, or legal counsel, where necessary
Law enforcement or regulatory bodies, where required by law
A new owner, in the event of a business sale, merger, or transfer of assets

Any third party we share your information with is required to protect it in a manner consistent with this Privacy Policy and applicable law.

4. Overseas Disclosure

Some of the third-party service providers we use (such as our e-commerce and marketing platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with the Australian Privacy Principles or an equivalent standard of protection.

5. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and support our marketing efforts. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of our website.

7. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Opt out of receiving marketing communications at any time
Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first at contact@coralyn.shop so we can investigate and resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.