FAQ

Frequently Asked Questions

Find quick answers about orders, shipping, returns, payment and more. Can't find what you're looking for? Contact us and we'll help you out.

📦 Orders & Shipping

Do you ship within Australia?
Yes, we currently ship to addresses within Australia only.

How much does shipping cost?
We offer free delivery on all orders shipped within Australia, with no minimum spend required.

How long until my order arrives?
Standard transit time is 5–7 business days after dispatch. Combined with handling, most orders arrive within 6–9 business days from the date the order is placed.

Will I get a tracking number?
Yes. You'll receive an order confirmation email immediately, and a shipping confirmation email with tracking details once your order is dispatched. Please allow up to 24 hours for tracking to update.

Can I change my delivery address after ordering?
Please make sure your address is correct at checkout — contact us as soon as possible at contact@coralyn.shop if you need to make a change, and we'll do our best to help before the order ships.

Is there a "Track Your Order" page?
Yes: enter your order number or tracking number on our Track Your Order page for live updates. You can also use the tracking link in your shipping confirmation email.

🔄 Returns & Refunds

What is your return window?
You have 30 days from the date of delivery to request a change-of-mind return or exchange. Faulty or not-as-described items are covered by the Australian Consumer Law guarantees, which are not limited to that 30-day window.

What condition does an item need to be in for a change-of-mind return?
For change-of-mind returns, items must be new, unused, unworn, unwashed and unaltered, in their original packaging with all tags attached. These conditions never apply to faulty, damaged or not-as-described items — your rights under the Australian Consumer Law are never limited by this policy.

Who pays for return shipping?
Return shipping is the customer's responsibility for change-of-mind returns. If the item is faulty, damaged or not as described, we cover the return shipping cost.

Do you offer exchanges?
Yes — we're happy to offer exchanges (for example, a different size or design) within the same 30-day window, subject to stock availability.

How do I start a return or exchange?
Email us at contact@coralyn.shop with your order number and reason for return. We'll confirm approval and provide return instructions and the return address.

What are my rights under the Australian Consumer Law?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to repair or replacement for a minor failure — nothing in our policy limits these statutory rights.

How will I be refunded?
Approved refunds are issued to your original payment method after we receive and inspect the returned item.

💳 Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay.

Is it safe to enter my card details on your site?
Yes. All payments are processed in Australian Dollars (AUD) through secure, encrypted checkout systems. We never store your full card details.

When is my card charged?
Your payment method is charged when your order is placed. You may briefly see a temporary authorisation before the final charge is confirmed — this is a normal banking process.

Do prices include GST?
Yes, all prices displayed are in Australian Dollars and inclusive of GST where applicable.

My payment was declined — what should I do?
Please check that your billing details match those held by your bank or payment provider. If the issue continues, contact us at contact@coralyn.shop and we'll help you complete your order.

💡 Products & Use

How do I know my order was placed successfully?
You'll receive an order confirmation email as soon as your order is placed. If you don't see it within a few minutes, please check your spam folder or contact us.

What if an item arrives faulty or damaged?
Contact us straight away at contact@coralyn.shop with your order number and photos of the issue. Under the Australian Consumer Law, you're entitled to a free repair, replacement or refund for a major failure.

Can I cancel my order?
If your order hasn't been processed yet, contact us as soon as possible at contact@coralyn.shop and we'll try to cancel it before it ships.